Article 3.: User Account

Each member is entitled to one user account. The user account is accessed by logging in on the Company’s official website. When accessing the user account for the first time, the member must create a password.

If a program member forgets their password, they can always reset it when attempting to log in online to the loyalty program by clicking on “Forgot your password?” and following the further instructions.

The user account displays:

the member profile with personal data, which can be changed at any time,
the acquired rights and benefits within the Program,
privileges and promotional offers.

The user account is not a means of payment and can only be used by the member with whom it is linked. The member cannot authorize a third party to use the account or the rights arising from it, nor can the rights acquired through the Program be transferred to a third party.

The member is responsible for all actions related to their user account, and the Company reserves the right to deactivate the account if the member does not use it in accordance with these Rules, which will result in the loss of unused benefits.

The Company assumes no responsibility for any unauthorized use of benefits related to compromised user accounts.

A Program member cannot book accommodation for friends or family using their membership details and available benefits or acquire new benefits in this way unless they stay with them in the reserved accommodation.

The member has the right to submit a request for the retroactive recognition of benefits based on membership if they believe that certain benefits have not been granted in accordance with these Rules. The request should be submitted via the following email address: rewards@suncanihvar.com.

The request will be reviewed and decided upon by the Reservation Center manager, who is required to provide a written response within 10 days of receiving the request. The request must include, in addition to the personal details required for identification, the relevant reservation number for hotel accommodation.

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