Our number one priority is your health, safety and well-being.
We are closely monitoring developments around the world and are in contact with global organizations including the World Health Organization (WHO), Croatian Institute of Public Health (HZJZ) and relevant authorities for country-specific requirements, to ensure the actions we take are comprehensive and suitable.
All our hotels are required to adhere to comprehensive health and safety procedures including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information consistent with our own high standards.
✓ Activation of response teams to provide around-the-clock assistance to our hotels.
✓ Hotels have increased the frequency of cleaning public areas (including lobbies, elevators, door handles, public bathrooms) and high-touch points in guest rooms.
✓ All hotels have been advised on cleaning products and protocols which are effective against viruses that meet the European standards of viricidal efficiency.
✓ We continue to review food and beverage service in accordance with current food safety recommendations.
For the health and safety of our guests and hotel colleagues, and in line with legislation and current best practice, hotels are also operating modified or reduced services e.g. reduction in restaurant and bar service, alternative guest room furnishings and/or amenities.
These changes are temporary and normal amenity and service levels will be reinstated as soon as possible and in accordance with legal requirements.
We will continue following the guidelines of the local and global health authorities and taking relevant health and safety measures to ensure our valued guests a safe environment and the desired level of experience.
We look forward to resuming normal operations and welcoming our guests back this summer.