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General information

hours of operation
Sensori spa operates daily from 9:00 to 20:00.

admission
Sensori spa is open to hotel Adriana guests, Sunčani Hvar Hotels guests and outside guests, space permitting. Use of pool deck is subject to day pass fee for outside hotel guests. Sensori spa terraces are available complimentary to all spa guests prior to their appointment. Please arrive 1 hour earlier to enjoy our Sensori spa terraces.

reservations
Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking to secure your appointment.

check in
Please check in at the Sensori spa reception at least 30 minutes prior to your scheduled appointment to avoid reducing treatment time. As a part of our professional service, all guests will receive a personal health consultation on their first visit.

cancellation policy
A 24 hour cancellation notice is required to help us reschedule your appointment, subject to availability. Any cancellation with less than 12 hours notice will incur a 50% cancellation fee. Full charges will apply for a “no-show”.

payment
We accept cash and all major credit cards. Prices include VAT. Prices are subject to change without prior notice.

refund policy
All spa treatments, packages, products, memberships and spa guest day passes are non-refundable, non-transferable or non-exchangeable once subscribed or purchased.

etiquette
To ensure that guests can enjoy a peaceful sanctuary of Sensori spa, we respectfully request that all visitors keep noise to a minimum. Cellular phones and electronic devices are not allowed.

amenities
Personal amenities and toiletries are provided. Please bring your swimwear if you are using the pool facilities. We will provide you with robe and flip-flops for your spa treatments and offer complimentary refreshments in our lounge.

valuables
We recommend that no jewellery be worn during your visit to Sensori spa. The management of Sensori spa accepts no responsibility for any losses, theft or damage of money and valuables of any kind brought into Sensori spa premises. We provide lockers in the changing room facilities and safe boxes in your rooms.

smoking and alcohol
Smoking and the consumption of alcohol within Sensori spa is prohibited. Alcohol consumption is not advised before any spa treatment and may result in rescheduling or cancelling your appointment.

minimim age
Individuals of 16 years of age and above are permitted to enter and use Sensori spa facilities. We seek your kind understanding and co-operation.

gratuities
Our services do not include gratuities. In appreciation of outstanding service, gratuities may be given to the staff at your discretion.

gift certificates
Gift certificates for our spa treatments and products are available and are valid for 3 months. For your convenience, these can be ordered via the telephone or email.

special considerations
Guests who have high blood pressure, heart conditions, are pregnant or have any other medical condition are advised to consult their doctor before using spa services. Please make your spa therapist aware of any medical condition.

guest comment cards
Here, at Sensori spa, we appreciate our guest’s valued opinion. For your convenience, our spa reception will provide you a guest comment card for your most appreciated comments and concerns.